The Pennsylvania Office of the Long-Term Care Ombudsman is a federally mandated advocacy network that is independent of long-term care providers and facilities. Established within the Department of Aging and the Office of Advocacy & Reform, there are local ombudsmen in each county in the Commonwealth that are available to serve residents and families during this very difficult time.

As a result of the Covid19 pandemic, families, friends, spouses of residents living in long-term care have been unable to visit and are often struggling with the changes in protocol, rights, and policies resulting from this pandemic.

The Office of the Long-Term Care Ombudsman is launching a new statewide resource for any family/friend in Pennsylvania with concerns about their loved one living in a long-term care facility.

PA Long-Term Care Virtual Family Council meetings will be held on:

  • June 2, 2020 4:30 PM – 6PM
  • June 9, 2020 4:30 PM – 6PM
  • June 16, 2020 4:30 PM- 6PM
  • June 23, 2020 4:30 PM- 6PM
  • June 30, 2020 4:30 PM- 6PM

Everyone is welcome to participate in any or all of these meetings. Ask questions, share concerns, or just listen to learn and gather information. Meetings will begin with an informational segment and then be open for discussion.

In order to participate, connection information is needed. To obtain connection information, email our office at In the subject line, please indicate: Virtual Family Council. Information is also available at our corresponding Facebook page: PA Long-Term Care Virtual Family Council.

If you have any further questions please contact our local Ombudsman at Serving Seniors, Inc. by calling 570-344-7190 or email at

Serving Seniors, Inc.’s Ombudsman program provides services to all residents who reside in nursing homes, personal care homes and assisted living communities located throughout Lackawanna, Monroe, Pike and Wayne Counties.

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